Michael Wong
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Strategic programs
at Coinbase. AI tools
on the side.*

I'm Michael Wong — I lead CX programs at Coinbase covering fraud, identity, and victim aftercare, and spend off-hours building small AI-powered tools around the things I care about: sports, gaming, and lifestyle.

See current work →
NYC
40.71° N
Local time
— ET
§ 01 · Career to date
Professional
experience
AI, CX, Blockchain
Feb 2026 — Now
CX Strategic Program Lead
Looking after the end-to-end fraud, identity, and aftercare programs for Coinbase CX. Owner of an internal tool: Command Center — a Claude-powered second brain projected to accelerate productivity for a 20-person Strategic Programs team.
Coinbase
Oct 2024 — Jan 2026
CX Consumer Program Specialist
Owned Payments Risk, Account Recovery, Victim Aftercare, and Unauthorized Reporting. Shipped technical and non-technical CX improvements, targeting self-service & automation.
Coinbase
May — Aug 2024
Intern · Program Management
Cryptern in NYC. Worked with the CX team on premium support journeys for high-net-worth customers; converted to full-time after the summer.
Coinbase
May — Sep 2023
Product Research Intern
Identified BD partnership targets across wallets, exchanges, analytics, and DeFi. Led API integration outreach — sourced 250+ leads and helped close 5+ API integration clients.
CertiK
Sep 2022 — May 2023
M&A Portfolio Management · Freelance
Researched NFT community marketing strategies for the CBO. Pulled on-chain data from OpenSea and Etherscan to model royalty profit, and produced a revenue-method report across 10+ web3 wallets.
Animoca Brands
Jun — Aug 2022
M&A Portfolio Management Intern
Built valuation benchmarks and competitive analyses across 15+ active M&A deals. Deep-dived 50+ web3 wallets for a potential acquisition, and rebuilt the firm's 300+ portfolio contact database in Notion.
Animoca Brands
§ 02 · Now
Building
Side-projects: AI applied to the things I care about — hoops, gaming, and cooking.
№ Project Premise Website Year
01
lol-agent
Agent · Gaming
A League of Legends AI-powered stats hub — pulls live match data and turns it into data players use.
Visit ↗
2026
02
claude-cookbook
Tool · Cooking
A personal cookbook of recipes I enjoy, organized to accelerate my meal-planning capabilities.
Visit ↗
2026
03
100makes
App · Hoops
A basketball self-training app — generate a 100-make workout based on the playstyle of your favorite player.
Visit ↗
2026
04
mixtapeAI
Tool · Hoops
A basketball AI highlight clipping app — feed in raw game footage, get back a tight reel of the moments worth highlighting.
TBD
2026
§ 03 · Extracurricular
Outside
the day job
Building communities, partnerships, and side ventures alongside school and work.
2023 — 2024
Co-Founder · Chief Partner Officer
Co-founded Soulmynt — "Salesforce for community building." Owned partnerships and early go-to-market while finishing at NYU.
Soulmynt
Apr 2023 — May 2024
Executive Board · VP of Partnerships
Primary point of contact for sponsorships and speaker comms across panels, workshops, and major club events. Built relationships with 100+ companies to support undergrads breaking into web3 and fintech.
NYU Blockchain & Fintech
Jan — Apr 2023
Executive Board · Community Moderator
Built out the Discord community for 250+ members, keeping it active with daily news and job opportunities.
NYU Blockchain & Fintech
Sep — Dec 2022
Research Team · DeFi
Semester-long project building an ideal digital asset portfolio across stablecoins, NFTs, and other tokens.
NYU Blockchain & Fintech