Michael Wong
↳ CV
02 / 04

Career to date.*

*AI, CX, Blockchain — from M&A research and web3 partnerships at NYU, to owning fraud, identity, and aftercare programs for Coinbase CX.

Version
MMXXVI
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Roles since 2022
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AI side-projects
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Partner companies engaged
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Leads sourced at CertiK
§ 01 · Career to date

Professional
experience

AI, CX, Blockchain.
Feb 2026 — Now CX Strategic Program Lead Looking after the end-to-end fraud, identity, and aftercare programs for Coinbase CX. Owner of an internal tool: Command Center — a Claude-powered second brain projected to accelerate productivity for a 20-person Strategic Programs team. Coinbase
Oct 2024 — Jan 2026 CX Consumer Program Specialist Owned Payments Risk, Account Recovery, Victim Aftercare, and Unauthorized Reporting. Shipped technical and non-technical CX improvements, targeting self-service & automation. Coinbase
May — Aug 2024 Intern · Program Management Cryptern in NYC. Worked with the CX team on premium support journeys for high-net-worth customers; converted to full-time after the summer. Coinbase
May — Sep 2023 Product Research Intern Identified BD partnership targets across wallets, exchanges, analytics, and DeFi. Led API integration outreach — sourced 250+ leads and helped close 5+ API integration clients. CertiK
Sep 2022 — May 2023 M&A Portfolio Management · Freelance Researched NFT community marketing strategies for the CBO. Pulled on-chain data from OpenSea and Etherscan to model royalty profit, and produced a revenue-method report across 10+ web3 wallets. Animoca Brands
Jun — Aug 2022 M&A Portfolio Management Intern Built valuation benchmarks and competitive analyses across 15+ active M&A deals. Deep-dived 50+ web3 wallets for a potential acquisition, and rebuilt the firm's 300+ portfolio contact database in Notion. Animoca Brands
§ 02 · Extracurricular

Outside
the day job

Building communities, partnerships, and side ventures alongside school and work.
2023 — 2024 Co-Founder · Chief Partner Officer Co-founded Soulmynt — "Salesforce for community building." Owned partnerships and early go-to-market while finishing at NYU. Soulmynt
Apr 2023 — May 2024 Executive Board · VP of Partnerships Primary point of contact for sponsorships and speaker comms across panels, workshops, and major club events. Built relationships with 100+ companies to support undergrads breaking into web3 and fintech. NYU Blockchain & Fintech
Jan — Apr 2023 Executive Board · Community Moderator Built out the Discord community for 250+ members, keeping it active with daily news and job opportunities. NYU Blockchain & Fintech
Sep — Dec 2022 Research Team · DeFi Semester-long project building an ideal digital asset portfolio across stablecoins, NFTs, and other tokens. NYU Blockchain & Fintech
§ 03 · Education

School

— 2024 New York University Active in the blockchain & fintech community throughout — research, community, and partnerships. NYU