Michael Wong
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Strategic programs @ Coinbase. AI projects on the side.*

I'm Michael Wong — I lead CX programs at Coinbase covering fraud, identity, and victim aftercare, and spend off-hours building small AI-powered tools around the things I care about: sports, gaming, and lifestyle.

See current work → Read CV →
NYC
0.00° N
Local time
— ET
§ 01 · Now

Building

Side-projects: AI applied to the things I care about — hoops, gaming, and cooking.
All projects →
№ Project Premise Website Year
01 Coffee Break App · Lifestyle A cute little time tracker — start a timer, tag what you're working on, and watch a friendly dashboard of where your hours actually go. TBD 2026 02 lol-agent Agent · Gaming A League of Legends AI-powered stats hub — pulls live match data and turns it into data players use. Live 2026 03 claude-cookbook Tool · Cooking A personal cookbook of recipes I enjoy, organized to accelerate my meal-planning capabilities. Live 2026 04 100makes App · Hoops A basketball self-training app — generate a 100-make workout based on the playstyle of your favorite player. Live 2026 05 mixtapeAI Tool · Hoops A basketball AI highlight clipping app — feed in raw game footage, get back a tight reel of the moments worth highlighting. TBD 2026
§ 02 · Career to date

Professional
experience

AI, CX, Blockchain.
Full CV →
Feb 2026 — Now CX Strategic Program Lead Looking after the end-to-end fraud, identity, and aftercare programs for Coinbase CX. Owner of an internal tool: Command Center — a Claude-powered second brain projected to accelerate productivity for a 20-person Strategic Programs team. Coinbase
Oct 2024 — Jan 2026 CX Consumer Program Specialist Owned Payments Risk, Account Recovery, Victim Aftercare, and Unauthorized Reporting. Shipped technical and non-technical CX improvements, targeting self-service & automation. Coinbase
May — Aug 2024 Intern · Program Management Cryptern in NYC. Worked with the CX team on premium support journeys for high-net-worth customers; converted to full-time after the summer. Coinbase